PRODUCT UPDATE

Adding a personal touch to your seller invitation

Take complete ownership of your customer communication with personalised messages when inviting sellers to view their Adfenix campaign results.

November 8, 2020
5 min read
Adding a personal touch to your seller invitation

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Further to the launch of next generation Adfenix Results pages last month, you can now take complete ownership of your customer communication by personalising your invitation message.

When you access the “Invite Customer” window on the “Results Page” you can now see a preview of the entire email so you have full control over what you are sharing with your client.

Other enhancements include:

  • Editing of the personal message
  • Agent and agency name included
  • Updated Default Copy to create a more personal tone
  • Option to send a copy of the email to yourself
Personalisation = great customer experience

This small but significant change allows you to use your own language and message to your client about the campaign and create a great customer experience.

Simply being able to include something in the message that you know about the customer, or is meaningful to them, makes the communication unique and powerful.
For example: Were they hesitant to use social advertising? Are you running this campaign as a pre-portal investment? Do they work in digital media?

Personalisation is critical to a positive customer experience because it is what consumers expect, from every brand and service provider they interact with. It also helps make your customer service delivery seamless and positive.

Take the time to share your campaign Results Pages with customers and see your “trust agent” status grow as you are recognised as an even more transparent, digitally-savvy and personable agent.

Learn more about how to make the most of this update by downloading the “How-to Invite Your Seller” guide today!

Click here to access more information about the next generation Adfenix Results Page benefits 

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